What is the waitlist?
We process orders constantly, and often during busier seasons we receive orders faster than they are built. If you are placed on the waitlist, this means there may be other orders in line that will be built and shipped before we start on yours. You do not need to contact us shortly after placing your order to see if your project has shipped or when it will be done - once your build is finished you will receive shipment information through the website.
The waitlist information provided on our website is an estimation of when your headlights will arrive on the bench. It is not a guarantee of shipment date - your build will take time to complete after your turn on the wait list arrives. Your build may ship sooner or later than the estimated date based on the complexity of your build, as well as the number and complexity of other in progress projects. We do not guarantee project completion dates or that your project will ship before the estimated wait time. All custom orders, including headlights, taillights, fog lights, and custom reflector or underglow kits are subject to this wait list. Adapters and harnesses are made to order and generally ship within 1-2 weeks of placing the order, subject to parts availability. Other premade products, such as non-custom fog light kits and DIY parts, usually ship in 2-3 business days from placing the order, though some components may take longer if they are backordered or require production lead times. Regardless of waitlist position or duration our cancellation and returns policy still applies.
If you are sending in your own headlights for a project, you do not need to send them in immediately after placing the order if there is a wait list. We don't want you being without headlights for weeks or months while they sit on a shelf here. Instead, we will contact you approximately one week before your build is about to get processed with shipping information. In this way you can run your vehicle as long as possible, and only send the headlights to us when we are ready to modify them immediately.
If you need an order built to meet a certain deadline please contact us directly regarding expedited orders and fees.
The waitlist information provided on our website is an estimation of when your headlights will arrive on the bench. It is not a guarantee of shipment date - your build will take time to complete after your turn on the wait list arrives. Your build may ship sooner or later than the estimated date based on the complexity of your build, as well as the number and complexity of other in progress projects. We do not guarantee project completion dates or that your project will ship before the estimated wait time. All custom orders, including headlights, taillights, fog lights, and custom reflector or underglow kits are subject to this wait list. Adapters and harnesses are made to order and generally ship within 1-2 weeks of placing the order, subject to parts availability. Other premade products, such as non-custom fog light kits and DIY parts, usually ship in 2-3 business days from placing the order, though some components may take longer if they are backordered or require production lead times. Regardless of waitlist position or duration our cancellation and returns policy still applies.
If you are sending in your own headlights for a project, you do not need to send them in immediately after placing the order if there is a wait list. We don't want you being without headlights for weeks or months while they sit on a shelf here. Instead, we will contact you approximately one week before your build is about to get processed with shipping information. In this way you can run your vehicle as long as possible, and only send the headlights to us when we are ready to modify them immediately.
If you need an order built to meet a certain deadline please contact us directly regarding expedited orders and fees.
